BOOK A COURT HOST AN EVENT PARTNER WITH US

Privacy Policy

This Privacy Policy explains how The Pickleball Place Sdn Bhd (Registration No. 202401039895 (1585742-T)) (hereinafter referred to as "The Pickleball Place", "we", "our" or "us") process your personal data when you access or use our website and online booking platform ("Website"), court facilities and premises ("Facilities"), or rent equipment or purchase products or services from us ("Products or Services"). By providing your personal data to us, you are consenting to the processing of your personal data as described in this Privacy Notice.

1. Information We Collect

We collect information, including personal data about you, as a user and/or visitor of our Website, Facilities or our administered social media pages ("The Pickleball Place Social Media Page") or as a customer of our Products or Services. The information may be either:

  • Registration Details that you provide to us: When you register for or create a user account profile, we will ask for your phone number, name, email address, date of birth, and any other information including any special requests or information you may voluntarily provide in connection with your booking.
  • Payment Information (where applicable): We may receive limited information relating to your transaction, such as the payment status, transaction reference number, payment amount or payment date, to facilitate your booking and maintain records. However, we do not collect or store your payment, card or banking details. Payments are processed securely by our third-party payment service provider.
  • Information obtained through your use of our Website: We collect information about your interactions with our website and services, such as IP addresses, log information, browser types, location information, and access times. Your purchase history may include data regarding Products you purchased or rented, the total amount of your purchases or orders per transaction, and the payment method you used.
  • Information obtained through the administration, facilitation or other forms of participation in events or programmes initiated or organised by us or other event organisers in collaboration with us: When you agree and/or elect to participate in any events taking place at our Facilities, we may collect and process certain categories of personal data, including but not limited to your name, contact number and email addresses strictly for the purpose of enabling and administering transactions relating to an event or programme.
  • Information gathered through social media pages: When you communicate with us through The Pickleball Place Social Media Pages, for example when you react, comment or share a post, upload posts, send a direct message or follow us, we may receive personal data about you such as your user name, profile picture, email address and gender. Any personal data received from our social media will be used in accordance with this Privacy Policy.

2. Why Do We Process Your Information

2.1 To Manage Bookings and Provide Services

  • To process your bookings and manage your user account profile, including account verification.
  • To send booking confirmations, reminders, and other customer service-related communications or support.
  • To manage and plan bookings, events or programmes.

2.2 Customer Relationship Management

  • Customer service, including handling any inquiries, requests or complaints.
  • To understand how our Facilities, Products or Services are used and to improve our offerings based on any feedback and behaviour.

2.3 For Marketing and Communication

  • To manage relationships and marketing such as maintaining and promoting contact with you.
  • To send you promotional materials or updates about our Facilities, Products or Services, subject to your right to opt out.

2.4 Compliance and Legal Obligations

  • Regulatory compliance, law enforcement cooperation, investigation or dispute resolution.
  • Transaction security, preventing, detecting or investigating fraud.

2.5 Other Products and/or Services involving Business Entities or Clubs or Groups

  • To provide, facilitate and administer products and/or services, including those offered or provided in collaboration with our business partners, social clubs, associations, organisations or other groups.

3. Disclosure of Your Information

We may disclose your personal data to the following third parties for the purposes referred to above. Your personal data will only be shared where necessary and subject at all times to relevant applicable laws:

  • Our authorised third-party service providers, who manage our Website booking platforms, operate the Facilities and deliver our Products or Services such as payment processors or email communication tools.
  • Our authorised agents, licensees, service providers, external auditors and/or subcontractors.

3.2 Additional Facilities

  • Restaurant, Physio, Event Space: Your data may be shared with our facilitator or operator to manage and enhance your experience with these services. This includes coordinating bookings, promotions, and ensuring seamless integration between our facilities.
  • A competent public, government, regulatory, supervisory, investigative authority, body or agency where it is necessary to comply with a legal or regulatory obligation under applicable laws.

4. Protecting Your Personal Data

We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010. We have implemented industry-standard security measures to safeguard your personal data from unauthorized access, disclosure, or use.

5. Retention Period

We will retain your personal data to enable us to provide you with the use of our Facilities, Products or Services while you remain our customer. In relation to any financial transactions, including those made at the Facilities or through our website, your personal data will be held for seven (7) years from the date of transaction. We will delete or render your personal data anonymous, such that it will no longer be possible to identify you, after five (5) years for all subscribed bookings or Products or Services from our last interaction with you, that is where you have not booked our Facilities or used our Products or Services for more than five (5) years.

7. Cookies and Tracking Technologies

7.1 Use of Cookies

  • Our Website uses cookies and other tracking technologies to enhance your experience and analyze website usage. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. You are advised to regularly review this Privacy Policy for the most current version, indicated by the update date at the bottom of this Privacy Policy.

9. Contact Us

If you have any issues, queries or complaints regarding the processing of your personal data, please contact us at:

THE PICKLEBALL PLACE SDN. BHD. 202401039895 (1585742-T)
PT 393, Bandar Kajang, 43000 Kajang, Selangor, Malaysia.
Email: thepickleballplace2026@gmail.com
Website: www.thepickleballplace.my
Phone: +6011-6189 5140

Last Updated

This Privacy Policy was last updated on 1 August 2026.